Customer Service 091 234-ELLA
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Basic Settings and IndicatorStatus:
A new camcorder or camcorder is installed in a new location, please reset the camcorder to factory settings. (After the camcorder is started, press and hold the camcorder reset button for more than 5 seconds), after the camcorder restarts turn on the AP mode, the WIFI indicator flashes slowly (Flashes once 0. 5 seconds). Then open the phone settings, connect the phone to the camcorder AP hot spot (the WIFI network with the camcorder UID), and wait for the phone to switch to the camcorder WIFI network before opening the App.
Indicator Status:
1. In AP mode after booting, the blue indicator is always on and the red indicator is the USB power indicator, and it goes out after fully charged.
2. When configuring Wifi routing,thered indicator is normally on, while the blue one flickers rapidly. Aftera successful configuration, the blueindicator is normally on. (Please confirmwhether the Wifi password iscorrectif the blue indicator keeps flickering rapidly)
3. The green indicator isa charging indicator, and it will automatically go outafter the camcorder is fully charged.
Note: Pleaseinspect the following items if the App keeps prompting failures;
A. Before configuring the Wifi network, the camcorder indicator does not flicker slowly or it is not started;
B. The phone fails toconnect to the camcorder AP, and itisrequired toconnect the phone to theAP hotspotof the camcorder;
C. An ordinaryrouteriscompatible,but the publicrouterfailsto be compatible because i ti srequiredtologon for authentication;
D. Avoid any mistake of network name, password, and UID;
E. Chinese Wifi names, passwords and special symbols are not compatible currently:
F.5G Wifi signals are not compatible;
FAQ
1. Q: Why does the APP fail todetect the camcorder/match a network?A: Pleaseensurethedevicei scorrectly connected and inspect whether the APP operation is restricted.
2. 2.Q: Why does thecamcorder keep asking me toinputusername and password?Or why doesit prompt incorrect user name?A: The default password isadmin. Ifyou forget youruser name andpassword, please resetit to factorysettings togetthedefault user name and password.
3. Q: How can I reset thecamcordertofactory settings?A: Pressthereset button for about5 secondsuntil the camcorder isrestarted.
4. Q: Why istheimage vague?A: Remove the protective film for thelens. Ifit's still vague, you can rotate thelens and focusto get clear images.
About Direct Delivery: 1. We guarantee every device is tested strictly before shipped out, so that all products can guarantee 100% high quality before sent out. Thank you very much!!!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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